We want to make sure you’re totally happy with your purchase, so we offer a 30-day free returns window.
Step 1: Write an email to firstname.lastname@example.org or use the chat
Step 2: We send you the returns label
Step 3: Pack everything into a box large enough for the pack
Step 4: Make sure it’s packed extra safe so it can’t be damaged on the way back to the warehouse (we suggest holding onto the packaging until you’re sure you want to keep it).
Please note that we can only refund unused items or items that were faulty at the time of delivery. Because of the complexity of the returns process it isn’t possible to return partial orders at this time.
Note: If you ordered your box through a third party supplier, such as Amazon, Wayfair on OnBuy, you'll have to follow their returns and refunds policies.