Can I get a replacement?Updated 15 days ago

In the unlikely event that something in your kit arrives broken, damaged or missing, we’ll put it right at no cost to you.

Email us at [email protected] or use the live chat within 7 days of delivery. Please include your order number and a photo of the problem. Reporting it quickly helps us sort it out fast, but it doesn’t affect your legal rights if a fault appears later.

We’ll send you a replacement item or kit, or a full refund if you’d prefer. We’ll get a replacement despatched on the next available day. You don’t need to send damaged items back unless we ask you to.

Your satisfaction is our priority, and we’ll work with you to make sure you have a great experience.

I’ve kept “despatched” with an s to match your wording, and I haven’t named a delivery service. Next article?