I want to return an item, how does it work?Updated 17 days ago

You can return any kit within 30 days of delivery, as long as the kit is complete and the inner packs are still sealed, we’ll refund the price you paid. Opening the box to inspect it is fine.

1. Email us at [email protected] or use the live chat, with your order number and the kit(s) you’d like to return. Please get in touch before sending anything back, as we can’t accept returns we haven’t been told about.
2. We’ll confirm your return and send you our returns address.
3. Pack the kit securely so it can’t be damaged on the way back, and keep hold of the packaging until you’re sure you want to keep your kit.
4. Send it back to us. Return postage is paid by you, and we recommend a tracked service, as we can’t be responsible for returns that don’t reach us.

Once your kit arrives and we’ve checked it’s unopened, we’ll refund the price you paid to your original payment method within 14 days. Please allow up to 7 days for your bank to show the refund.

We can’t accept opened or used kits, or individual items taken out of a kit, unless they’re damaged or faulty. If anything arrives damaged, faulty or missing, email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund. You don’t need to send damaged items back unless we ask.