When will I receive a refund for my returned items?Updated 14 days ago

You have 30 days from delivery to return a kit, as we know that two weeks is often not enough. You’re welcome to open the box to take a look. As long as the kit is complete and the inner packs are still sealed, we’ll refund the price you paid.

Please keep the inner packs sealed. Anything sealed, such as the clay, Jesmonite and pigment pouches, the wax, the essential oils and the paint pots, needs to stay that way. If the inner packaging has been opened or torn, we can’t accept the return, unless the item is faulty or damaged.

Once your kit arrives and we’ve checked it, we’ll refund you to your original payment method within 14 days. If you return your kit within 14 days of delivery, we’ll also refund the standard delivery charge you paid on that order. Return postage is paid by you, and we recommend a tracked service, as we can’t be responsible for returns that don’t reach us.

After we’ve refunded you, please allow up to 7 days for your bank to show it. If you paid with Klarna, the refund goes back through Klarna and may take a little longer to appear.

If your order used a multi-kit discount, we’ll refund the amount you actually paid for the kit you return.

If anything arrives damaged, faulty or missing, email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund. Questions about a return or refund? Email [email protected] or use the live chat.